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We offer a 100% satisfaction guarantee. If you are not satisfied with your purchase of a product, please call us for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the BWE within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory.
Please note that BWE does not permit the return of or offer refunds for the following products/services:
- Product that is custom configured to your specifications
- Opened software
- Electronic software downloads
- Application Upgrades
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